CA Outbound Dialler Module
Communications Assistant
Poltys CA Outbound Dialer Module is a productvity tool that automatically places calls to a predefined list of phone numbers when at least one Agent is idle. Once the call is connected to called person, the Agent can immediately communicate with him/ her.
Features
- Compatible with Panasonic KX-TDE/ NCP/ NS IP-PBX series
- Call the numbers one by one as soon as Agents becomes available
- Busy or no answer numbers are retried
- Eliminate the customer search and dial time that the Agent normally does
- Agents are presented with calls as their status changes to idle
- Outbound call list can be shared via MS SQL database between multiple Agents
- Import call list from external CSV file
- Export call list
- High scalability
Benefits
- Helps maximize revenue opportunities
- Improve Contact Center productivity, agents spending more time talking than dialing
- Enhance customer service and increases customer satisfaction
- Speeds response times, which ultimately translates into increases in productivity and reduced costs
Ideal Customers
- Collections Agencies
- Patient check-up, appointment confirmation (small volume of calls)
- Lead generation
- Telemarketing
- Political campaign
Communication Assistant Modules
Product Presentation
Poltys CA Outbound Dialer Module is a productvity tool that automatically places calls to a predefined list of phone numbers when at least one Agent is idle. Once the call is connected to called person, the Agent can immediately communicate with him/ her.
Interested in the Module?
