Panasonic Communications Assistant (CA)

Panasonic Communications Assistant (CA) Version 4.0 PC Based Productivity Applications.

Panasonic’s Communication Assistant is a suite of Unified Communications (UC) productivity applications that brings business telephony together with point and click computer based operations.

Product description

Panasonic’s Communication Assistant provides businesses with communication tools enabling them to be more nimble – improving employee productivity, raising business profitability and enhancing customer services.

More and more businesses are moving away from the traditional desktop working environment, as more employees go mobile - working on the move, from home, moving between various offices/branches or travelling anywhere around the globe. In such dynamic work environments it is essential that people in a business can effectively communicate easily - anytime, anywhere.

Panasonic Communication Assistant Unified Communications (UC) productivity applications help businesses stay in touch with customers, suppliers and colleagues - wherever they may be, by streamlining business communication processes and allowing anytime, anywhere access to business communications.

Panasonic CA Modules by Poltys

Panasonic Communication Assistant (CA) and Poltys CA Modules create an unified application suite relevant for many type of customers. Poltys CA Modules use the proprietary Panasonic CTI interface for seamless integration with Panasonic Communication Assistant and PBX. As GOLD Partner of Panasonic Solutions Developer Network, Poltys provides enhanced communications solutions certified for comprehesive compatibility with Panasonic KX-TDA/ TDE/ NCP/ NS IP-PBX series.

CA Modules:

CA ACD Reports Module

Poltys CA ACD Reports Module is a productivity tool that provides Call Center reporting features, adding ACD Call Center specific functionality to Panasonic Communications Assistant.

Communications Assistant

CA Conference Bridge Module

Poltys CA Conference Bridge Module is a collaboration tool that resolves the multi-party audio communication demands whether it is required to hold remote departmental meetings, executive board meetings, receive updates from the field sales force, manage the dissemination of corporate important news, or implement internal training sessions at distance. CA Conference Bridge solution leverages IP technology connecting to a Panasonic IP-PBX using SIP extensions.

Communications Assistant

CA Appointment Reminder Module

Poltys CA Appointment Reminder Module is a productivity solution that places outbound calls to deliver specific appointment information to each called recipient. CA Appointment Reminder Module uses multiple SIP extensions from a IP-PBX in order to place calls according to a predefined list of recipients to be contacted.

Communications Assistant

CA Speech Auto Attendant Module

Poltys CA Speech Auto Attendant Module connects the caller to the intended recipient by speaking the name or by entering the extension number, or perform actions depending on Panasonic CA presence state. CA Speech Auto Attendant solution leverages IP technology connecting to a Panasonic IP-PBX using SIP extensions.

Communications Assistant

CA Outbound Dialler Module

Poltys CA Outbound Dialer Module is a productvity tool that automatically places calls to a predefined list of phone numbers when at least one Agent is idle. Once the call is connected to called person, the Agent can immediately communicate with him/ her.

Communications Assistant