Case Studies

Discover more about Palebeck

Annabel Karmel

Summary:
Annabel Karmel MBE is founder and chief executive of Annabel Karmel Group Holdings and has been described in the British press as being a prime example of “mumtrepreneurship”.
Equipment:
Panasonic KX-NCP500 telephone system.
Plus:
KX-TVM200E Voice Processing system.

Klesch Group

Summary:
Klesch Group have bought eight telephone systems from Palebeck during the last seventeen years and this long standing relationship bears testament to Palebeck’s exacting standards for customer service and knowledge of telecommunications technology.
Equipment:
Panasonic KXTDA200EP System in London, a Panasonic KXTDE200EP in Geneva plus multiple other office installations.
Plus:
IP links between London, France and Geneva. DECT cordless, operator consoles, IP cameras, video entry systems and CTI to dial via Outlook.

Chartered Institute of Public Finance and Accountancy

Summary:
The Chartered Institute of Public Finance and Accountancy (CIPFA) is one of the leading professional accountancy bodies in the UK and the only one which specialises in the public sector.
Equipment:
Eight separate Panasonic KX-TDA Telephone Systems installed nationwide and then linked together as one entity via IPVPN (MPLS).
Plus:
Unified Messaging, Operator Consoles and CTI.

Reliance Europe

Summary:
Reliance Industries Limited is a Fortune Global 500 company and is the largest private sector company in India. Reliance Europe manage their European operations from their London offices in Tower 42.
Equipment:
New Panasonic ICX won on tender against BT.
Plus:
ISDN, S0 Bus Working for Video Conferencing.

Institute of Public Finance

Summary:
The Institute of Public Finance (IPF) is the management support services company of the Chartered Institute of Public Finance and Accountancy (CIPFA).
Equipment:
Existing Panasonic DBS at Croydon office. 6 other offices across UK with varied systems. One linked to Croydon via DASS2 link. Wanted to eventually network all 7 offices together with IP links. Investigated IP and Voice over IP systems from other manufacturers such as Alcatel, Cisco and Siemens but were sufficiently impressed with Panasonic that they opted for a Panasonic KX-TDA600 phone system and KX-TVM200E Voicemail with a view to linking offices at a later date.
Plus:
PC based Operator Console, voicemail delivered as an attachment via e mail, IP phones.

Westcity Group

Summary:
Westcity Group of companies (a Palebeck Telecomms customer since 1993) is the holding company for a number of property and restaurant-based companies.
Equipment:
Existing Panasonic A Series replaced with a Panasonic S-ICX Telephone System. Installed ISDN and the built-in voicemail to solve their messaging issues. Kept existing A Series handsets in order to keep costs down.
Plus:
ISDN, Direct Dial Inward, Voicemail.

Future Capital Partners

Summary:
Founded in 2000, Future Capital Partners is one of the UK’s leading alternative investment boutiques, specialising in renewable energy, international property, healthcare and media & entertainment investing and financing.
Equipment:
Panasonic KX-TDE to replace their KX-TDA destroyed in a fire.
Plus:
CommsOffice PC based Operator Consoles, CTI clients to dial and pop Outlook, IP phones at remote locations.

JT Recruit

Summary:
Recruitment firm finds NEC UNIVERGE®360 just the job.
Equipment:
UNIVERGE® SV8100, Business ConneCT, 60 DECT handsets, 12 SIP radios

Acre Jean

Summary:
Since being established in 1984, Acre Jean has been the market leader in the hire and manufacture of soft goods to the entertainment industry and has been a Palebeck customer for the whole time. They have recently upgraded again.
Equipment:
Panasonic KX-NCP500 and IP Phones.
Plus:
Broadband, VPN and a Panasonic IP phone to allow MD to work from home and take overflow calls during busy periods.

IKEA

Summary:
The Icelandic store of the world’s biggest furniture retailer IKEA has more than 250 employees and services a population of 320,000 people. Each day hundreds of telephone enquiries come in from customers asking about opening times, product delivery schedules, installation issues and many other topics.
Equipment:
UNIVERGE® SV8100, Business ConneCT, 60 DECT handsets, 12 SIP radios

Royal Philharmonic Orchestra

Summary:
Acknowledged as one of the UK’s most prodigious orchestras, the Royal Philharmonic Orchestra (RPO) enjoys an international reputation for bringing audiences worldwide first-class performances and the highest possible standards of music-making across a diverse range of musical repertoire.
Equipment:
Existing Panasonic DBS system updated to a Panasonic S-ICX to allow for easy retrieval of voicemail messages from concert venues.
Plus:
ISDN for DDI and Voicemail.

Southampton Football Club

Summary:
When Southampton Football Club was promoted to the Premier League in 2012 it resulted in a huge transformation in communication and IT demands and a rapidly expanding workforce. Head of IT Matthew Reynolds had specific requirements for a Unified Communications capability, including real-time collaboration, mobility and telephony.
Equipment:
UC & C: UNIVERGE 3C (300+ users), Mobility: IP DECT

Durley Dean Hotel and Spa

Summary:
NEC’s SV9100 Comms Server boosts revenues & efficiency savings with 5-star communications.
Equipment:
SV9100 Comms Platform, MyCalls Call Manager & Desktop, DT820 IP Handsets
Plus:
Hotel / Motel App, Mobile Extensions, Toll Fraud InApp

LD Communications Ltd

Summary:
LD Communications represents and promotes clients from the arts, entertainment and leisure industries.
Equipment:
Existing Panasonic A Series changed out for a Panasonic S-ICX in order to implement accurate call logging and costing for client billing. In addition the new system allowed ISDN connectivity with the benefits of 'Direct Dial Inward' (DDI).
Plus:
Voicemail, ISDN, Call Management Software.

Haunch of Venison

Summary:
The Haunch of Venison gallery was founded in London in 2002 by Harry Blain and Graham Southern. It has branches in Zurich, Berlin and New York and exhibits mainly contemporary art.
Equipment:
Panasonic KX-TDA200EP telephone system paired with a KX-TVM200E Voice Processing system.
Plus:
IP extensions and a centralised voicemail.

Residential Installation in West London

Summary:
As a pilot for the world’s favourite airline, Alastair enjoys a lifestyle envied by many, but it’s not all glamorous destinations and week-long layovers. Rostas for crew flying the short haul European routes can lead to early mornings, late nights and multiple sectors being flown in a day. Time spent at home with his wife is precious for them both, and the value they place upon this time together is reflected in their demands when choosing anything that will improve their daily lives.
Equipment:
Panasonic KX-NS1000 and KX-UT670 Large Display Touchscreen IP Phones.
Plus:
Internal and external IP cameras linked to 24/7 network recording software.