Much more than a glimmer of satisfaction

Based in Central London, LD Communications has built an unrivalled international reputation for representing and promoting clients from the arts, entertainment and leisure industries.

With a portfolio of clients that includes the Rolling Stones, Pink Floyd, Genesis, David Gilmour, Roxy Music, Jools Holland and Take That, not to mention all the record industry events the company organises such as the Q Awards and The Brit Awards, it’s clear that good communications links are vital to the company.

When LD Communications moved offices recently, it took the opportunity to upgrade its Panasonic A series phone system to a digital S-ICX. The original system was installed in March 1994.

“We needed to provide direct line access to people and the S-ICX does that as well as providing voice mail. Although we could have retained our existing handsets, we thought we would boost morale by renewing the handsets at the same time to provide a more pleasing aesthetic look.”

“Without doubt though, one of the major reasons for the upgrade was the call logging software that we can use with the new system. We recharge all relevant expenses and overheads to our clients. Say, for example, we are doing promotion for a client, we can give them a code and every call that is made on their behalf is tracked using the PanaStat Gold call logging software, making it very easy to recharge at the end of the month. We’re really pleased with both the new phone system and the call logging software. In the months to come, we intend to explore and maximise it’s capabilities to the full.”

“We accepted Palebeck Telecomms’ recommendation to upgrade the technology,” said Neil Chivers, Financial Controller at LD Communications, “on the basis of their technical expertise, their maintenance response and their customer care which we have found to be invaluable and consistent over the years.”

For more information visit www.ldcommunications.co.uk