“The actual installation of the system could not have gone smoother. Palebeck carried out the installation of 110 extensions, the central equipment and the system programming in one evening – albeit a late evening as I recall."

Colin Jenkins,
Assistant Director of IT,
Institute of Public Finance

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"Thank you so much for arranging the installation of the new telephone system. We are most grateful to you. I would appreciate you passing on our thanks to Vic, Brian and Tracy. They did a brilliant job."

Pat Strange
Secretary

The Office London

 

 

"We would like to take this opportunity of complimenting your company on the quality and attitude of your engineer who handled this job. He was efficient and extremely helpful and was a credit to your organisation."

David Silverstone
Managing Director
Samson Trading Company

 

 

 

"I would like to thank you and all your staff for all your assistance with our recent phone system change over. The system setup was done with the expected efficiency and my discussions with Tracy were very helpful and the result was a near perfect setup. We will be pleased to continue our (now) long relationship with your company and look forward to a reliable system supported by a well trained and friendly staff we know well."

M.R. Irving
Hoopers International Probate Genealogists 

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Panasonic Voice Recording

From calls to the emergency services to holiday bookings taken over the phone, voice recordings can protect an organisation from dispute and help it to refine its customer service delivery. All kinds of businesses and departments are now using call recording. There are many reasons why businesses choose to purchase a phone recording solution.

 

CommsOffice Suite:   Call Recording   |  Call Management  |  Single User CTI  |  Operator Console  

 

 

The Panasonic's voice recording sophistication means you can record both at the extension and at the exchange line of the phone system. Ideal for 24/7/365, high demand, heavy duty environments. Here are the some key return on investment (ROI) arguments for you to implement Panasonic Voice Recording solutions:

 

Liability: Resolve disputes and protect your business with recorded evidence

Quality control: Improve employee performance and customer satisfaction

Security: Detect or deter security breaches and inappropriate calls

Training: Coach your employees with examples of high and low quality calls

Marketing data: Learn about your customers and their response to marketing campaigns 

 

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Features of the Panasonic Call Recording System

 

  • Real-time call monitoring
  • Live agent coaching
  • Easy search/playback
  • Remote access via web browser or PDA
  • High storage capacity
  • Quality control score & agent grading module
  • Unlimited client licences
  • High spec PC included
  • Call tagging
  • Capture extension, agent, time, caller id, dialed numbers, duration
  • Manual notes can be added during or after recording
  • Integrated call reports (CommsOffice)
  • Automatic archiving E mail recordings as Wav files
  • PCI Compliance
  • And many more…

Benefits of Call Recording

 

  • Increase sales
  • Increase security, guard against abusive calls/threats
  • Improve & monitor customer service staff performance
  • Compliance with regulatory requirements
  • Decrease business liability
  • Reduce costly mistakes
  • Increase customer satisfaction
  • Return on investment within months or weeks..
  • Coach agents live
  • Reduce costly who said what disputes

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