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Panasonic KX-NCV200 ACD Server and Integrated Voice Processing System. Up to 24 ports, Up to 100 hrs Recording Time and 1024 Mailboxes
The Panasonic KX-NCV200 ACD Report Server with built-in Voice Messaging is a perfect plug-n-play solution that can significantly enhance call centre operations and quickly provide tangible cost benefits.
The KX-NCV200 provides a real-time view of the activity of your staff and call traffic and is ideal for managing contact centre type operations.
Facilities include:
- Wall-board display capability
- On-demand and scheduled reporting
- Full voicemail and auto-attendant features.
The KX-NCV200 system allows companies with all forms of customer-facing departments as well as call centres to greatly benefit from sophisticated real-time agent and queue monitoring, detailed performance monitoring and analysis, comprehensive reporting and overall call centre performance visualisation.
The built-in high capacity feature-rich Voice Messaging system can enhance business image, reduce workload by providing auto attendant and voicemail features, perform call recording to help train agents as well as improve customer service, and help support busy agents by handling customer calls. The system even supports e-messaging, providing unified messaging to users so that they can receive their voice messages as wave (.wav) file email attachment.
The ACD Report Server with built-in Voice Messaging is a perfect plug-n-play solution that can significantly enhance call centre operations and quickly provide tangible cost benefits.
The Panasonic KX-NCV200 ACD Report Server comes with an easy and intuitive Windows based ACD Report client software package allowing team supervisors and management staff of informal call centres with extensive monitoring and reporting right at their fingertips.
This allows call centres to have a real-time view on agents, groups, queues, and system-wide performances, as well as extensive offline reporting and data processing - providing tangible business performance visibility so critical in achieving productivity gains.
Clearly knowing real-time operating performance is vital to optimising call centre management. Up to 3 supervisors can use the ACD Report Client software allowing multiple supervisors to manage and monitor their own team members simultaneously.
The ACD Report Client software lets supervisors monitor parameters, such as the number of active calls, agent status, queue status and agent/group performance.
As an example the following parameters can be monitored:
- Incoming calls
- Calls Waiting in Queue
- Last Call
- Total Calls
- Answered Calls
- Logged-in Agents, etc
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