Having no previous knowledge of Palebeck Telecomms we were eager to take up references, which Palebeck happily supplied. After contacting Klesch & Co. who have been a Palebeck customer since May 1993, we were in no doubts about Palebeck’s expertise and proven record in customer care. Palebeck beat off competition from three other suppliers. They supplied a good quotation and certainly are very helpful and knowledgeable 

Bettina Deuse,
Office Manager,
Royal Philharmonic Orchestra

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"I would like to personally thank Vic and Brian for all their help during the Edinburgh Office move over the last few days.  They were professional, resourceful, brilliant and invaluable.  I would without hesitation, recommend or use their services again.  Could you please pass on my comments."
Alex Mahy
Group IT Manager
CIPFA
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Retell Sense Call Recorders

  • Software on the BlackBerry tells the network to conference in a landline where Retell's Sense recording system answers the call and records it
  • Retell's Sense system can also answer the call so that an existing passive recorder can make the recording
  • ISDN30 or ISDN2 landlines
  • Fully scaleable from 2 channels to thousands
  • Search by time and date, CLI of the BlackBerry or DDI no. of the landline.
  • Coming soon, search by the dialled number of caller ID of the phone that called the BlackBerry
  • Recordings are integrated into the Sense system
  • Compressed recordings
  • 3DES Encrypted recordings
  • Database: Microsoft SQL Server 2008 database or standard version
  • Unlimited no. of calls in the database
  • Operating systems: Server 2008 R2, Server 2003, Windows 7 professional, Vista, XP SP3
  • Can terminate an ISDN30 with no PABX needed, so if you need to add another ISDN30 dedicated to mobile recording, there is no need to have an extra card in the PABX Part of the Sense range

 

Retell Products:   Call Management  |  Call Recording |  Mobile Recording | Voice Firewall

Quick Overview - Retell Sense Call Recorders

 

  • Start with Retell's black Sense box and build a small and simple system or large and sophisticated
  • Stress tested in Retell's lab with 1,500,000 calls a day, every day
  • Sense boxes are available for all line types: ISDN30, VoIP (SIP or Cisco Skinny), ISDN2 and analogue
  • Mix line types in any combination With our without extension information, with or without call management
  • Any format of server: tower, rack or you supply your own
  • When Retell supply the server, they  take full responsibility for it - hard drives, power supplies etc
  • Any type of storage: Raid 1, Raid 5, NAS etc
  • Fully scaleable from 2 channels to thousands
  • Search by time and date, dialled numbers, CLI and extension

More Information

 

  • Compressed recordings
  • 3DES Encrypted recordings
  • Database: Microsoft SQL Server 2008 R2 Express database or standard version
  • Unlimited no. of calls in the database
  • Operating systems: Server 2008 R2 32 bit and 64 bit, Server 2003, Windows 7 Professional 32 bit and 64 bit, Vista, XP SP3
  • Active CLI Decoration for 100% call matching to extension information output
  • Selective recording with VoIP by IP address, MAC address and CLI
  • Part of the Sense range
  • Hardware and software made and designed by Retell
  • Any combination is possible:
  • Any mix of line types in any quantity
  • Internally mounted, rack mounted or wall mounted telephony interface cards
  • Any type of server: 4U, 2U, 1U, tower or install on your server