“We chose Palebeck Telecomms to install and maintain the system because we have known them for the last ten years or so. They are a very customer- orientated company and, unlike some telecoms companies, they seem to retain their staff for a long time. We know their support team very well and in turn they are very knowledgeable about our company and the way it operates.”

Laurence Tucker
Head of IT
Westcity Group

Read the Case Study 

 

 

Read more Case Studies
Read more Testimonials

 

 

 

"I would like to thank you and all your staff for all your assistance with our recent phone system change over. The system setup was done with the expected efficiency and my discussions with Tracy were very helpful and the result was a near perfect setup. We will be pleased to continue our (now) long relationship with your company and look forward to a reliable system supported by a well trained and friendly staff we know well."

M.R. Irving
Hoopers International Probate Genealogists

 

Claim your free DVD! Contact us on 020 7580 7226

Retell Call Analyser Software

Main Features

Cut operational costs
Identify peak call activity periods
Allocate staff effectively to cover demand
Monitor & Analyse time spent on the phone
Identify call time, date, duration & numbers
Identify under and over achieving employees
Monitor inbound, outbound & abandoned calls
Easy to read user interface
Real time graphical call summary
Drill down real time extension detail
Call volume reports, stats and alarms
Call costing and fraud alert.

 

Retell Products:   Call Management  |  Call Recording |  Mobile Recording | Voice Firewall

Screenshots

 

Retell Call Analyser Retell Call Analyser Retell Call Analyser
     
Retell Call Analyser Retell Call Analyser Retell Call Analyser

Lets you know

 

How much each person is on the phone?
If you have enough or too many trunks?
Most dialled numbers?

 

Benefits
Tells you everything that happened on your phone system
Identify productive and unproductive employees
Identify busy periods and allocate staff resources effectively
Available as stand alone call management, or fully integrated with call recording

Brochure Downloads


Retell Call Analyser Brochure 
Retell Call Analyser
Quickstart Guide